Avis Extends 3 Minute Promise For Avis Preferred Members

 

Avis Preferred is Avis' complimentary frequent renter scheme and from January, Preferred members are being guaranteed their car keys and a printed Rental Agreement within three minutes, or less.

 

The 3 minute service begins when the customer enters the Avis premises and time can be measured by the renter with a stop watch provided at the start of each rental process.  If the time elapsed is over the three minutes, the customer will receive an apology, and a few days later, a retail voucher worth £20 in the post. 

 

Daniel McCarthy, Commercial Director, Avis UK explains:  "It is our aim to enhance our customer service through best practice initiatives such as this.  Our new 3 Minute Promise ensures that our Preferred Members have a guarantee from us to process their rental as quickly as possible.  At Heathrow airport over the first six weeks since the launch we have served over 3,250 Avis Preferred customers and only given out three retail vouchers and apologies. This is an excellent success rate and we are confident this will be mirrored at further locations. In addition, we are aiming to roll the service out across all 25 Avis airport locations by the end of May. We believe we are the first car rental provider in the UK to make this promise."

 

The launch of the 3 Minute Promise in the UK follows a successful trial and implementation of the service at 18 Avis locations in France, where, a 99.7% success rate is now achieved on average.  The service is now available at over 390 locations across Europe.

 

Daniel continues:  "The long-term aim of this initiative is to ensure that all Avis Preferred members receive consistent benefits and standards regardless of where the Avis location is. This is part of Avis' ongoing commitment to speed of service."

 

Renting as an Avis Preferred member is quick as there is no need, in applicable countries, to complete documentation each time the customer rents a vehicle.  Having signed their first Master Rental Agreement when they become an Avis Preferred member they then simply need to show their driving licence each time they rent, collect their keys and drive away. The scheme appeals to the business and leisure traveller alike, offering pre-prepared paperwork, priority customer service and a dedicated reservation line.

 

 

For further media information contact:

 

Kally Carder

kally@nobull-communications.co.uk

Tel: 01628 526208