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Markets and Customers

Our Markets
Our Customer Groups

Our markets

Europe
 
Over 86% of Avis Europe's revenues in 2009 were generated in the five major markets of France, Germany, Italy, Spain and the UK.
 
% of Corporate rental revenue by geographical market at 31st December 2009
 
France      24%
 
Italy      17%
 
UK      16%
 
Germany      16%
 
Spain      13%
 
Other      14%
 
Total   100.0 %
 
The European industry is characterised by a small number of major car rental companies including Avis Europe, Hertz and Europcar (which operate through a combination of corporately-owned and franchised operations), large national vehicle rental companies and numerous small companies primarily servicing their own local markets. This fragmentation of the industry makes the measurement of market data difficult.
 
There is little external data available regarding the car rental market on a European-wide basis, the latest being Datamonitor's European Car Rental Report 2009, which is based on actual and estimated revenues for 2009.
 
 Market size
 
Datamonitor estimated that €10.9 billion of car rental revenues were generated in Europe during 2009. The largest countries by revenue were Germany (20%), the UK (19%), France (17%), Spain (11%) and Italy (10%). During this year, Datamonitor estimated that a combined fleet of approximately 1.2 million vehicles was employed by the car rental industry, representing a decline of 8% compared with 2008.
 
 Growth drivers
 
Growth has historically been closely tied to general economic activity levels and, in the case of rentals from airports, to airline passenger volume growth.   From this perspective the operating environment in 2009 was extremely difficult for the car rental sector with recessionary conditions in most of the Group's markets, both in Europeand internationally. The Economist Intelligence Unit (EIU) reported an estimated decline of 4% in euro-area GDP for 2009 compared with growth of 0.6% (restated) in 2008. The International Air Transport Association (IATA) reported a decline of 5.3% in European passenger numbers in 2009 compared with growth of 1.8% in 2008. Datamonitor estimates that the overall fall in the car rental market in 2009 exceeded the declines in GDP and airline passengers, being around 9% and reflecting its exposure to the discretionary element of consumer spending.
 
In 2010, economic growth rates are forecast to return to positive territory, albeit remaining weak, with the overall demand outlook in the Group's main markets expected to remain difficult and uncertain. As at January 2010, the EIU was forecasting growth of 0.8% in euro-area GDP in 2010 followed by a 1.2% increase in 2011, with UK GDP forecast to grow by 0.7% in 2010 and by 0.8% in 2011. 
 
Growth expectations for the airline sector tend to be higher than GDP growth, driven in part by structural trends, in particular by the continued growth of low cost airlines. IATA currently forecasts growth in passenger traffic for flights in Europe of 4.5% for 2010.
 
In terms of the car rental market Datamonitor is forecasting a further decline in 2010 of around 4%, followed by growth of around 7% in both 2011 and 2012.
 
 
 Market Composition
 
The car rental market is generally categorised either by the type of customer group, (Leisure, Corporate, Insurance/Replacement) or by the location of rental (airport, non-airport). In 2009, approximately 47% of the market was estimated to be Leisure, with 39% being Corporate and 14% being Insurance/Replacement business. During 2009, 40% of the industry's revenue came from airport rentals, with 60% attributable to non-airport locations.
 
 Competition
 
The European car rental market is primarily comprised of three large multinational companies that comprise around 60% of the overall market. The Datamonitor research referred to earlier shows that the Avis and Budget brands have the second highest aggregate market revenue share in Europe at 18.2%*.
 
The combined Europcar and Vanguard Group (including the National and Alamo brands) holds the leading position in the European market place with a reported share of 22.8%. Hertz is the third largest operator with a reported market share of 12.8% in 2008*. There was further consolidation during 2009 as a number of smaller car rental operators ceased trading or entered financial administration, due to the difficult market conditions and decreased availability of credit, particularly in Spain and the UK.
 
In specific markets we face competition from other car rental operators. For example, Sixt is a major competitor in Germany with a share of 21.1% in that market and Enterprise in the UK holding 12.9%* of that market (source: Datamonitor's European Car Rental Report 2009). There are a large number of smaller-scale operators with strength in particular markets (notably the Mediterranean), examples being Maggiore in Italy and ADA in France.
 
It is noteworthy that the Group operates two of the four established global brands, Avis, Budget, Hertz and Europcar (Vanguard). 
 
 
 
European car rental market shares by brand
 
 
 
* Includes Budget brand 3.3%
** Includes Vanguard brand  7.3%
Source : Datamonitor European Car Rental Report 2009;  market shares are based on 2008 revenues, with 2009 data not yet available
 
 
 
Scandinavia, Central and Eastern Europe
 
Avis began operations in Scandinavia over 50 years ago and now has the widest network covering the Region.
 
Avis was also the first rent a car company to be represented in every country in Central and Eastern Europe. With strong growth prospects, as evidenced by the expansion of the European Union eastward, Avis is very positive about its future in this fast emerging territory. Recent network expansion has focused on Russia.
 
 
Africa, Asia and Middle East
 
 Africa
 
Avis Europe is represented in 85% of the region, more than any other international car rental company, with services at all international airports across 38 countries. The prospective growth in Africa and the Indian Ocean give Avis confidence in the future, particularly in key markets such as Southern Africa, Morocco, Tunisia and Nigeria.
 
 Asia
 
Avis Europe acquired the licence to operate in 27 territories in Asia at the time of its flotation. This provided the company with access to a vast new market representing over 60% of the world population in one of the most dynamic regions of the global economy, whilst further enhancing its international presence.
 
Asia is a key long-term growth region, and Avis became the first international car rental company to enter into equity Joint Ventures in the two strategic markets of India and China. Avis India opened in 1999 and Avis commenced trading in China in January 2003, through the signing of an agreement with a subsidiary of Shanghai Automotive Industry Corporation, one of China's largest automotive groups. Avis now operates in 20 cities with 26 locations in China.
 
 Middle East
 
Avis Europe began operations in the Middle East more than 40 years ago and is currently represented in over 90% of the region, serving a population of over 120 million. The operation in Israel, together with the newer Budget brand, is listed on the Tel Aviv Stock Exchange.
 

Customers

The Group classifies its customers as Individuals; Corporate and Insurance/Replacement.
 
 Individuals
 
These customers are individual travellers booking directly or indirectly through travel companies, tour operators, partnership arrangements and brokers.
 
To support business from individual customers Avis has an extensive portfolio of over 70 international partnerships with the world's airlines, railway networks and other leading travel companies.
 
The individual customer category is more seasonal than the corporate customer category, with demand peaking over the key holiday periods.  Individual customers are principally attracted to Avis by it's widespread network, quality of service, reliability, brand, website and competitive prices.
 
 Corporate
 
Corporate customers book via negotiated arrangements with their employers and through vehicle replacement companies.
 
The corporate customer category displays a relatively even pattern of demand throughout the year.  The key requirements of corporate customers are competitive prices, speed and quality of service, reliability, availability of management information and geographical coverage.
 
 Insurance/Replacement
 
These customers come through insurance and leasing companies, vehicle dealerships and repair shops with which Avis has a direct contractual relationships.
 
This category also displays a relatively even pattern of demand throughout the year and customers' requirements are similar to those in the corporate segment.
 
 
     
 
 

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Registered Number: 3311438.
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